When attempting to schedule transportation it is very important to provide as much notice as possible. Due to the nature of our business and our contracted facilities, it is very difficult for us to provide transportation on short notice.

Information required to schedule transportation:

If you are not the patient being transported we will need all the patient's information as well as your name and phone number to contact you. Below is a list of the patient's information and appointment information required:

Basic Patient Information:

  1. Your Name and Home/Cell Phone Number. (If your not the patient)
  2. Patient's Name.
  3. Patient's Address. (Street Address, City, State, Zip Code)
  4. Patient's Home/Cell Phone Number. (Both if available.)
  5. Patient's Date of Birth.
  6. Patient's Social Security Number.
  7. Patient's Medical Diagnoses. (Medical History)
  8. Patient's Health Insurance Information. (Name of carrier, policy #, and group #, if any)
  9. Patient's weight.
  10. Any special needs. (steps at residence, needs oxygen, needs wheelchair, etc.)

Appointment Details:

  1. Location where we should pick-up the patient. (residence or other location)
  2. Location of the appointment. Must have the name of the practice or building, doctors name, full address and phone number.
  3. Reason for the appointment. (As much detail as possible is required to ensure proper billing)
  4. Time of the appointment. (PRN will provide a pick-up time. The time provided will be an approximate time for the pickup and may vary slightly on the day of the appointment)

*Certain insurance carriers may required additional information from your doctor and/or authorization prior to transportation. It is important that you check with your insurance company for specific carrier or policy guidelines.

 

Insurance and Payment:

We are providers for many different insurances. The following is a list of some of the more common insurance carriers, if you do not see your insurance on this list contact our billing/scheduling department to find out if we are providers for your specific insurance.

  • Medicare
  • Medicaid
  • Aetna
  • Amerihealth
  • Horizon Blue Cross/Blue Shield

We offer competitive rates for services that are not covered by insurance.

We accept cash, check, Visa, MasterCard, and American Express for payment of non-covered services.

 

 

What to expect after scheduling transportation: 

Once you have provided the necessary information to our billing/scheduling department, your appointment will be entered into our computer. On the day prior to your transportation someone from our billing/scheduling department will contact you to confirm your appointment.

On the day of your transportation please make sure that we can contact you by telephone until your transportation arrives. Due to uncontrollable circumstances we may not be able to arrive at exactly the pick-up time you were given. If this would occur, we would contact you by telephone to inform you of the delay and our approximate arrival time.

We ask that you be ready for transport at least fifteen (15) minutes prior to the pick-up time given when you scheduled your transportation. Unforeseen circumstances may arise that would warrant us to pick you up for your transportation a few minutes early to ensure you make your appointment on time. (Theses factors may include weather and road conditions.)

If you have any questions, please contact our billing/scheduling office.